Get in Touch With Us

This is the page to use if you want to contact the Non Gamstop Casinos editorial team: to flag an error, ask about how we review casinos, or suggest a topic. It is also worth reading before you write if your question is really about a casino account, because we cannot act on those.

What we can and cannot help with

Non Gamstop Casinos is an independent information site. We research and compare casinos that sit outside GAMSTOP, and we explain bonuses, payments and the risks involved. We do not run any casino, hold any player's money or have access to any casino account.

How to reach us

Please use the contact method shown in the site header or footer when the site is live. We have not published a separate email address within this page, so we would rather you use the official route than a address found elsewhere. Anyone claiming to be us from another address should be treated with caution.

Never send us passwords, card numbers, full bank details or identity documents. We will never need them.

What to include in your message

1. The page address or title you are writing about.
2. The exact statement you think is wrong, and what you believe is correct.
3. Any evidence you have, such as a link to the casino's own terms or a regulator's register entry.
4. The date you saw the information, since bonus terms and payment options change often.

Clear, specific messages are easier to check. We verify claims against casino terms, regulator information and other primary sources before changing anything. Our most recent fact-check across the site was on 1 October 2026.

Casino problems: the right order of steps

If a casino has delayed a withdrawal or voided a bonus, we cannot reverse that, and we cannot promise any outcome. These steps usually get the best result:

1. Re-read the bonus and withdrawal terms you accepted, including wagering requirements, maximum bet rules and cashout limits.
2. Contact the casino's customer support in writing, so you have a record, and keep screenshots.
3. Use the casino's formal complaints procedure if support does not resolve it.
4. Check which licence the casino holds and whether that licensing body or an alternative dispute service accepts complaints. Be aware that overseas licences generally offer weaker routes for UK players than the UK Gambling Commission does.

Our guide to trusted non GamStop casinos for UK readers explains what to check on licensing, payments and complaints before you register anywhere.

Editorial independence and commercial links

Some links on this site may earn the publisher a commission if you sign up with a casino. That does not buy a higher ranking or a better write-up, and we do not accept requests from operators to change a rating or remove a limitation. If you represent a casino and have a factual correction, we will consider it, but please support it with documentation.

If gambling is becoming a problem

If you are worried about your gambling, support is available. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open around the clock, and offers online chat. If you have self-excluded through GAMSTOP, that was a deliberate protection, and you should think carefully before using any site outside it. Deposit limits, loss limits and gambling blocking software can add further protection. You must be 18 or over to gamble.

Response times

We read the messages we receive, but we cannot guarantee a reply time or a reply to every message, particularly where a query is about a private casino dispute. Corrections to our own content are the priority.